Refund Policy Refund Policy
At Meatology Butchery and Grills, we pride ourselves on our ‘Client Focused’ service, ensuring a smooth and seamless experience as we deliver high- quality meats to you.
This is our commitment under the Meatology Goodwill Policy!
If you have any questions about our products, services, this website, our Terms and Conditions, or even need recommendations or advice on how to prepare or serve any Meatology foods delivered to you, please don’t hesitate to contact the Meatology Team. Our passion for food drives us, and we are eager to share that passion with you!
If you feel that we have not met the standards set by the Meatology Goodwill Policy, or if the products you receive are damaged, incorrectly supplied, or do not meet your expectations for quality, please reach out to our dedicated Meatology Client Complaints Team as soon as possible, and within 6 hours of receiving your order.
You can contact us at:
Phone: +971 0588290933
• Email: Support@demo.meatologyshop.com
We will promptly investigate your complaint. If necessary, we may offer you a replacement product and/or a refund. Any refund provided will be made to the debit/credit card used when placing your order.
Please note that products may only be returned if they do not meet the standards of the Meatology Goodwill Policy.
Any amendment or cancellation can be accepted up until the moment your Order is prepared for despatch. Amendments can be made by emailing or calling us directly. If you amend or change your Order you may find there are changes to your delivery timetable. Once your Order has been despatched, you will be unable to amend or cancel it.
We ask that you inspect all products immediately upon receipt. If we do not hear from you within 6 hours of receipt, we will assume you are satisfied
with your order.